ThawTables primary fulfillment center is based on the East Coast in the United States. After your order is complete, it takes us 1-3 business days to process your order and get it ready for the shipping courier(USPS, DHL). Our delivery will take 5-15 days;However please expect 4-6 weeks of delivery (Due to the COVID-19 situation) although we ship your order within 3-5 business days, it is the shipping carriers and customs who will be the deciding factor on delivery speed. In the event our primary warehouse is out of stock, we will ship your order form our closest fulfillment center.
Once the order is shipped, please allow 24-72 hours for the tracking number to be fully updated on the post office system. Please note that your order is actually on the way and there is no delay of the package rather than the tracking number status. After that period, you can track your order at your country’s post website or use our tracking page.
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided a wrong shipping address.
LOST OR STOLEN PACKAGE
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier. If you have any further questions on how to do this, please reach out to our ThawTable customer support team. We are always happy to help, especially when it comes to defrosting.